Ihad to fly to Singapore recently to present a trend session on (you guessed it) airline food. I decided to make a week of out the trip and experience as many different airlines as possible. Hunting around for fares I noticed that Scoot had some very cheap tickets from Athens to Singapore, I paid only €200.00 (no bags or meals included).

Over the years I have been in contact with Scoot about their meals, they have always provided information to me for the website and have always been helpful, they even offered me a free meal next time I flew with them. I reached out to the airline to take advantage of the offer, and they comped my meals. The airline also allowed me to board first to take some photos and videos for the website. The crew knew that I was on board, so I won’t be commenting so much on their inflight service, but I found them to be very professional when dealing with other passengers.

MEAL SELECTIONS

During the booking process, you can pre-order meals for the first or second meal service. Previously the airline used to charge SGD$50 (EUR 35) for two meal services on their long-haul flights. However, they tell me that based on feedback received from passengers they “unbundled” the combo to give you the flexibility to choose one or two meals for your flight. The previous meals were slightly more substantial than the current offer and included salad and fruit cuts, but they have removed these due to the low shelf life onboard the aircraft.

Now if you want to purchase pre-order meals on Scoot for both meal services you will pay €31! Steep. The first meal service costs €16, and the second meal service costs €15, you can purchase both or just one option. The selections for my flight are below; I was expecting to receive this on a tray with perhaps a dessert/starter for that price.

scoot airlines meal selections

Instead, I received a hot meal, a bottle of water and a wafer biscuit bar. The hot meal choice I ordered was the Greek Village Chilopites. Now I didn’t pay for this meal, so many may argue that I shouldn’t complain at all. But my main gripe with this first meal is the value, where is it? Similar priced pre-order meals are more substantial and offer better value for money; even Ryanair has a breakfast pre-order for only €10!

scoot airlines pre order meal

Now I realise that many elements form part of the inflight catering experience, there is delivery to aircraft charges, catering charges, food costs, the list goes on. So it’s not always the airline that can control their pricing, especially when Athens airport has only one inflight caterer based there, so they have a monopoly.

Now there was nothing wrong with the meal itself, I’ve received something similar when flying Aegean Airlines from Athens as they use the same airline catering company. My issue here is the cost; it’s way too high for what is offered.

MINOR ISSUES

So the first inflight meal service took about two hours to complete, the crew first deliver pre-order meals and then sell items from the cart. About five hours away from Singapore they began the second meal service, and this is where I noticed a few minor issues.

Firstly the crew forgot to deliver my second meal to me, so I just assumed that I wasn’t receiving one. When the cart came around a second time, I decided I would buy something from the extensive onboard menu. However my first and second choices were not available, and the only items you could purchase were pot noodles or crisps. First world problems I know. Secondly when I went to pay for my crisps the credit card machine had not been working most of the flight. Without cash you couldn’t buy anything, I managed to find $10 in my bag and paid for my food. The airline apologised for this and mentioned it is not usual for it to happen.

Realising their mistake, the crew quickly came back to me after I had made the purchase, and delivered my second meal option. The €15 pre-order meal.

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Again I am trying to see the value in paying €15 for this. I realise that low-cost airlines are there to make money, and Scoot is not the only airline to charge what I believe are hefty prices for inflight catering. Norwegian, Level and many others charge about the same if not more for meals on their flights. I tend to believe that if you offer good value and a great product more people would buy into it. But that’s my opinion, and I am sure others may disagree or agree.

As an airline I can’t fault Scoot, their planes were new, the crew were professional, it was comfortable, and they got me from a to b in a timely fashion. As someone who has sampled many pre-order meals on a wide range of airlines across the globe, I feel like I know what I am talking about here. Someone is making a hefty mark up here, and I don’t know if it’s the airline, the caterer or both. I’d like to see more value given to passengers; this feels like it’s taking the mickey.

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About The Author

Founder of Inflight Feed

Nik has been running Inflight Feed since 2012, and since then he's taken well over 500 flights for work and pleasure. He documents his inflight meal experiences right here; he's also a freelance writer covering inflight meal trends, he has written for CNN and has regular columns in leading industry magazines. He's been featured in Vogue, QZ, Lifehacker, The New York Times plus many major news outlets across the globe.